The dynamic nature of today’s educational environment combined with the rapid pace of technological change means that IT management must be dynamic and flexible to changes in the marketplace. So IT managers need to be dynamically managing all IT resources, including staffing, systems, outsourcing, services, education and others. Included within this component is sustaining a feedback loop with end-users (employees, staff, vendors, and/or partners) so that suggestions and improvements can be used to further innovation within the IT organization to meet the business goals.
Results of feedback should be viewed as constructive criticism and used in a constructive manner to reposition or re-task strategic IT processes designed for improvement.
A typical engagement to define the necessary feedback mechanisms and implement those mechanisms may take as much as 10 weeks.